Summary from listing
The IT Support Specialist will serve as the first point of contact for clients and internal team members, providing first-level technical support through email, phone, and remote desktop tools. Responsibilities include troubleshooting hardware, software, and network issues; maintaining systems; installing and updating software; assisting with basic network and server maintenance; escalating complex issues; documenting incidents in a ticketing system; and training users. The role is full-time and remote for a growing United States-based company.
