Description
The role supports customers using the ERP p/5 solution by handling support tickets, analyzing and resolving issues, prioritizing work according to SLAs, and improving customer experience. It also collaborates with internal departments on recurring issues, identifies process improvements, and supports the transition from consulting to support. The position requires technical understanding, knowledge of commercial processes such as accounting or materials management, clear and service-oriented communication, teamwork, and strong German skills. Benefits include flexible working hours, mobile work and home-office options, professional development, events, and health and sustainability offerings.
