Description
The IT Support Specialist II provides Tier 2 end-user technical support, escalates complex hardware, software, network, and cloud issues, and manages laptop replacement and hardware lifecycle processes. The role also administers SharePoint Online, uses ServiceNow for ticketing and asset management, and performs workstation setup, imaging, configuration, and decommissioning with MDM tools. It is fully onsite in Houston, Texas, requires at least three years of Tier 2 or advanced IT support experience, and offers a base salary range of $30–$38 USD plus medical, dental, vision, retirement, and other benefits.
