Description
eClerx is hiring a Senior IT Support Specialist based in Fayetteville to provide remote Tier 2/3 technical support to users across U.S. eClerx locations, with occasional domestic travel. The role handles complex hardware, software, network, identity, and enterprise application issues; mentors junior staff; manages IT assets and service requests; develops documentation; and evaluates AI-powered support tools. Candidates need at least two years of technical or help-desk experience, strong Windows and Microsoft 365 administration skills, networking knowledge, and experience with ITSM platforms.
