Description
The IT Support Supervisor role involves supervising an outsourced team for incident request remediation, coordinating ticket assignments, tracking request lifecycles, and ensuring customer satisfaction. Key responsibilities include conducting performance reviews, overseeing daily operations, acting as an escalation point for technical issues, monitoring ticketing systems, and identifying areas for improvement. The role requires a Bachelor's degree in IT or a related field, 5+ years of IT support experience with 1-2 years in a supervisory role, strong knowledge of IT support processes, excellent leadership and communication skills, and proficiency in Helpdesk tools.
