Description
The IT Support Tech at AssistRx, Inc. provides in-person and remote Tier 2 support to staff in the Southpark office, covering workstations, laptops, telephony, conference room technology, iOS, Windows PC, application support, printers, peripherals, and audio/visual systems. The role also serves as an escalation point for local technicians, supports PC imaging and inventory lifecycle tasks in Kansas, documents configurations and processes, participates in on-call rotation, and may help evaluate new technology to improve the user experience. The posting emphasizes strong customer service, Windows and Macintosh desktop support, Microsoft Office 365, hardware/software troubleshooting, and security awareness; it also states that sponsorship/work authorization is not available.
