Description
HELPLINE is hiring Level 1 and Level 2 IT Support Technicians in Villeneuve-d’Ascq. Level 1 technicians handle client requests, classify incidents, follow established procedures, provide predefined answers, and follow up on open cases. Level 2 technicians support Level 1 technicians, resolve Level 2 incidents using knowledge bases, remote access, and peer support, prioritize tickets, document interventions, and monitor technical developments. The role requires retail-sector experience, Windows, networking, ticket management, remote access, office software, and basic IT security knowledge, with a gross annual salary of €23,000–€24,000 and employer-covered health insurance for 50%.
