Description
The IT Help Desk Specialist provides moderate-to-complex technical support for internal and external users, troubleshooting proprietary systems such as JURIS, One Team, SIR, TAMS, and Voyager, responding to email requests, documenting and tracking issues, escalating requests, and supporting quality programs. The role is contract-to-hire, onsite in Dublin, Ohio, Monday through Friday from 8:30 AM to 5:00 PM, and requires five years of Help Desk or technical support experience, including at least two years with proprietary systems, along with ServiceNow, Microsoft 365, basic networking, and A+ certification.
