Description
Provides first-level IT support to office users and production-related operations. The role troubleshoots hardware, software, Windows, basic networking, and production-line equipment issues; monitors and maintains systems and backups; documents IT procedures and incidents; assists users remotely and through phone, email, or ticketing systems; escalates unresolved issues; and supports IT process improvements. It is aimed at final-year students or fresh graduates in an IT-related field, with manufacturing exposure and knowledge of backup software, Cisco switches, or FortiGate firewalls as advantages.
