Description
HELPLINE is hiring an IT Support Technician in Nantes to handle user requests through phone, email, chat, and client portal; track and resolve incidents; escalate unresolved issues; and contribute to the knowledge base. The role requires graduation from a qualifying IT training program and initial successful experience in IT support or user assistance, with strong listening, attention-to-detail, and adaptability skills. It is a permanent full-time position with a gross annual salary of €23,400 to €24,600, remote work after training limited to a maximum of three remote-work days and two on-site days, and additional benefits including family health insurance, meal vouchers, transportation coverage, and training support.
