Description
Sia is hiring an IT Support Technician N1/N2 in Mumbai to provide first- and second-level technical support to end users worldwide. The role covers incident and service request resolution, hardware, software, network, workstation, device, and asset management, ticketing, ITSM processes, and knowledge-base contributions. It requires a bachelor’s degree or equivalent experience, 2–5 years of IT support experience, strong English, and familiarity with Microsoft 365, Entra ID, Windows, Mac, and networks; Intune and Kandji experience is a plus. The position operates in a 24x7 rotational shift environment.
