Description
The role provides first- and second-level support for business customers, handling incidents and service requests, administering Microsoft 365, Windows Server and clients, supporting networks, firewalls and security solutions, assisting with IT projects, maintaining ticket and knowledge documentation, and providing proactive customer support. It requires an IT-related qualification or comparable experience, first- or second-level support experience, knowledge of Windows and Microsoft 365, networking skills, strong communication, and a Class B driving licence. The position offers remote and on-site work, flexible hours, a home-office component, and development opportunities toward senior or system-engineer roles.
