Description
AOP Inc. is hiring a full-time Tier 1–2 IT Support Technician in the Lake Charles, Louisiana area. The role reports to the IT Lead and handles help-desk tickets, hardware and software troubleshooting, workstation imaging and deployment, user-account management, basic network troubleshooting, documentation, and escalation. Candidates need at least one year of hands-on IT support or technical experience, Windows and networking knowledge, hardware repair ability, strong customer service, and a methodical troubleshooting approach; certifications, Active Directory, Microsoft 365, server or virtualization experience, ticketing-system experience, and cable-termination experience are preferred.
