Description
CMIT Solutions National Corp. is hiring a Level 1 IT Systems Support Technician in Cranston, Rhode Island. The role provides first-line and escalated technical support to clients by phone, chat, ticketing systems, and remote assistance; troubleshoots hardware, software, Microsoft 365, Hosted Exchange, and security issues; responds to SIEM and Office 365 security alerts; manages support tickets against SLAs; works with vendors; and maintains documentation. The position requires an associate degree in Information Technology, Computer Science, or a related field, or equivalent experience, plus two years in helpdesk or technical support. It is full-time and pays $62,500–$65,000 per year.
