Description
The IT Technical Aid will provide basic IT support to systems customers and departmental staff, troubleshoot hardware and software issues, document and escalate problems, perform routine systems testing, and assist with printer, computer, cabling, and other device installation and maintenance. The role requires customer service, problem-solving, communication, and experience in an information systems environment, including two years of specialized clerical experience and at least one year of customer service, desktop support, and device-diagnosis experience. A high school diploma or equivalent and A+ and Net+ certifications are required.
