Summary from listing
The IT Technical Services Engineer provides first-line technical support for office, manufacturing, and site-based technology, including endpoints, printers, mobility, access control, SAP, and shop-floor peripherals. The role troubleshoots connectivity and device issues, manages incidents and service requests, documents solutions, maintains knowledge-base materials, and serves as the primary onsite IT support contact for the Holton facility while collaborating remotely with Technical Services, vendors, and service providers. The position requires at least one year of professional information systems experience, knowledge of Windows, cloud technologies, networking, and manufacturing technology, and willingness to work outside normal hours, travel domestically and internationally, and work in a food manufacturing environment.
