Description
The employer is seeking a service-oriented Second Line Support IT technician to resolve advanced end-user issues in a larger, technically complex organization. The role involves troubleshooting, Microsoft and Active Directory support, case management through ServiceNow, documentation, collaboration with IT and support teams, and process improvement. Candidates need at least one year of end-user support experience, knowledge of Microsoft environments and Active Directory, basic infrastructure and network knowledge, and Swedish and English language skills.
