Summary from listing
SAP is hiring an SAP Service Disruption Management professional to lead incident and crisis response for major service disruptions affecting SAP cloud services. The role coordinates cross-functional and partner teams, manages escalations, performs root-cause analysis, improves incident processes, tracks KPIs and SLAs, and mentors the incident management team. It requires extensive SAP technical operations experience, strong cloud and systems operations knowledge, a bachelor’s degree, relevant SAP and project-management certifications, and strong communication and customer-service skills.
