Description
Nettech, a New Charter company, is hiring an IT Triage Engineer to serve as the first point of contact for MSP clients. The role handles inbound support calls, creates ConnectWise tickets, resolves common technical issues on first contact, escalates complex issues with documentation, and maintains ticket records and client communication. It requires at least two years of MSP or IT support experience, ConnectWise experience, Windows and Microsoft 365 knowledge, and strong troubleshooting and communication skills. The position is in-office at one of four company locations, with standard business-hour coverage and potential staggered shifts, and offers an annual salary starting at $47,000 plus full-time benefits.
