Description
TD SYNNEX is hiring an ITIL Problem Manager to lead Problem Management across the Americas region. The role owns recurring-issue identification, root cause analysis, remediation planning, major incident coordination, service improvement reporting, and cross-functional accountability. It requires at least five years of experience in ITIL Problem Management, ITSM, IT operations, infrastructure support, incident management, and large global environments, along with knowledge of ITIL, enterprise infrastructure, networks, firewalls, databases, application servers, cloud services, and tools such as EasyVista, SharePoint, and Power BI.
