Description
The IT Service Desk Specialist provides remote and on-site technical support to students, faculty, and staff across California State University East Bay, San Francisco State University, and Sonoma State University. The role triages and resolves service tickets, handles desktop and network issues, maintains knowledge-base documentation, escalates complex problems, and supports onboarding and service-desk processes. It is a one-year probationary, full-time position in San Francisco with an anticipated salary of $6,141 per month, medical, dental, and vision benefits, and requires proof of U.S. citizenship or work authorization.
