Description
The ITSM Analyst will maintain stable and well‑governed technology services across incident, problem, change, and enterprise resilience functions. The role coordinates disaster recovery testing, incident and major incident response, root‑cause analysis, change assessments, CAB activities, stakeholder communication, and continuous improvement. Candidates should have ITIL-aligned service management experience, broad technology knowledge, strong analytical and communication skills, experience with third‑party providers, and familiarity with AI tools; ITIL Foundation certification and financial services experience are advantageous. The position offers a hybrid working model and requires a background check before employment.
