Description
The Operational Excellence / ITSM team is seeking a process authority to ensure quality, risk control, governance, and continuous improvement across Change Management and Request Management. The role chairs CAB meetings, evaluates change risks and impacts, maintains the change framework, manages service/request catalog administration, drives KPIs and reporting, supports standardized requests, contributes to Problem and Incident Management when needed, and ensures compliance with security, data protection, and ISO 27001 requirements.
