Summary from listing
The role is responsible for analyzing, designing, standardizing, and improving ITSM processes such as Release Management, Change Management, Service Asset and Configuration Management, and SLAs in accordance with ITIL practices. Responsibilities include organizing workshops, defining process and tool changes, creating documentation, monitoring KPIs, training IT teams, and evaluating process optimizations. The position requires at least two years of experience analyzing and optimizing IT processes, practical ITSM knowledge, familiarity with ITSM tools, and comfort with a service-based model; ITIL certification is an advantage. The role offers a hybrid arrangement with three office days per week, a result- and commitment-based bonus, medical care, insurance, training, and access to the internal job market.
