Description
Koniag IT Systems, LLC is hiring an ITSM Knowledge Manager in Washington, DC to govern, develop, and continuously improve knowledge management capabilities within a ServiceNow-based Network Operations Center. The role covers the full knowledge article lifecycle, knowledge base governance, ServiceNow configuration, incident and problem analysis, knowledge contribution programs, training, metrics, and service improvement. Candidates need a bachelor's degree or equivalent experience, at least three years of relevant IT knowledge management, ITSM, or NOC experience, and at least two years administering ServiceNow knowledge management programs. The position requires a Public Trust clearance and offers medical, dental, vision, retirement, paid time off, and other benefits.
