Summary from listing
The ITSM Platform Engineer will design, implement, configure, and govern enterprise ITSM solutions across Jira Service Management, Jira, and Confluence. The role covers incident, service request, problem, change, and release processes; workflow and permission configuration; automation and API/webhook integrations; CMDB and Jira Assets management; dashboards and reports; identity and access integrations; audit and compliance support; user training; and second-level platform support. It is a remote position on a long-term B2B contract with comprehensive healthcare and competitive salary.
