Description
Experian is hiring an ITSM Problem Management Analyst in Sofia on a hybrid model. The role manages problem records through resolution, conducts root cause analysis, coordinates with service and application teams, supports major incident reporting, transitions incidents into problem management, identifies risks, and contributes to problem management practices. Candidates need at least three years of service operations or customer-facing experience, incident or problem management experience, fluent English, an Information Technology Infrastructure Library qualification, report-writing and data-analysis skills, and knowledge of service level agreements.
