Description
The ITSM Problem Manager drives root cause analysis, eliminates recurring issues, and implements long-term solutions for NextGen Healthcare. They collaborate with various internal teams like Support Operations, IS Hosting, Information Security, IS, and Product & Development to resolve persistent issues affecting service delivery. Responsibilities include leading problem identification and analysis, conducting in-depth technical investigations, implementing technical solutions, collaborating with cross-functional teams, serving as an expert hub case owner, developing automation scripts, managing problem lifecycles, capturing knowledge, improving processes, reporting on problem management effectiveness, and supporting overall objectives.
