Description
The role manages ITIL processes for Change, Service Asset & Configuration, and Release Management across the IT organization, develops training, coordinates vendor management and service reviews, leads incident task forces, manages service-management projects, supports audits, and integrates agile methods with ITIL processes. It also contributes to the governance and optimization of the ServiceNow solution. The position requires a degree in business informatics or a comparable qualification, several years of service-management experience, vendor-management and SLA-monitoring experience, and strong project, service-management, presentation, and training skills; ServiceNow experience is ideal.
