Description
The ITSM Systems Analyst will support, maintain, and improve an IT Service Management platform and related processes. The role involves managing platform operations, configuring workflows and service catalog items, supporting implementations and enhancements, coordinating testing and vendor activities, resolving incidents and defects, documenting processes, and supporting user adoption. Candidates need professional ITSM experience, knowledge of ITSM processes and platform configuration, strong analytical and documentation skills, and fluent English.
