Description
Citi is hiring an IVR Conversational AI and Automation Testing Intermediate Analyst to build and maintain automated test scripts for IVR, chatbot, digital, and generative AI automation across Retail Banking, Consumer Services, and Brands. The role uses Cyara Automation, supports application prototyping and outages, monitors IVR quality, performs testing in English and Spanish, and partners with business and technology teams on requirements, documentation, training, and audit compliance. It requires 5–7 years of relevant experience, a bachelor’s degree or equivalent experience, and knowledge of databases, testing scripts, software programming, and analytics.
