Description
LRN is hiring a Japanese Technical Support Associate in Mumbai to provide L2/L3 application support for its ethics and compliance SaaS platform. The role supports internal and external customers with campaign setup, email and reporting functions, user data management, customization, ticket tracking, issue escalation, customer communication, and product information. It requires a bachelor’s degree, 3–4 years of customer-facing application support experience, mandatory Japanese proficiency, English communication skills, and familiarity with HTML, CSS, learning management systems, Microsoft Office, and CSV files. The position offers combined onsite and remote work, medical benefits, paid time off, and a competitive salary.
