Description
OPSWAT is hiring a mid-to-senior level Joint Professional Services and Technical Support Engineer for its Global Customer Experience team serving customers in the United Kingdom. The role combines technical support for customer issues, product implementation and integration, professional services, customer relationship management, knowledge transfer, process improvement, and support for product releases and the sales team. The engineer will also mentor support colleagues, influence the product roadmap, and travel as needed. Required qualifications include a bachelor's degree in computer science or a technical discipline or equivalent experience, strong Windows and Windows Server knowledge, basic Linux and networking knowledge, cybersecurity and critical infrastructure knowledge, strong presentation skills, and a customer-oriented problem-solving approach. The EU compensation range is £60,000–£85,000 GBP annually.
