Description
The IT Help Desk Tier 2 role provides advanced technical support for escalated hardware, software, network, application, security, and compliance issues in an on-site office in Mexicali. The position resolves complex incidents, guides Tier 1 technicians, configures secure systems, documents resolutions, mentors staff, monitors infrastructure, supports audits, and improves IT processes. It requires a bachelor’s degree in information technology or engineering and at least three years of IT support or help desk experience; B2 English is preferred. The role is full-time, with shifts between 5:00 AM and 6:00 PM and availability Monday through Sunday.
