Description
Sunbit is hiring a Jr. Workforce Analyst to support its Customer Service leadership team in an onsite call center in Las Vegas, Nevada. The role owns agent-level dashboards, real-time call queue monitoring, management reporting, volume forecasting, capacity planning, resource strategy, process improvement, and analysis of contact center KPIs and forecasting deviations. Candidates should have 6 months to 2+ years of Operations or Workforce Management experience, strong quantitative and analytical skills, Excel and Google Sheets proficiency, and familiarity with workforce management systems and scheduling tools.
