Description
JACOB is hiring a Junior 1st & 2nd Level IT Support Agent for a full-time, 40-hour contract in fixed employment. The role provides first- and second-level support for client hardware and software, handles tickets, monitors the IT landscape, manages client systems and hardware lifecycles, administers Exchange Server, Terminal Server, and telephony systems, performs hardware onboarding and offboarding, maintains asset management and internal knowledge bases, and uses AI agents for technical concepts, documentation, and automated testing. Candidates need an IT-related degree or vocational training, strong communication and teamwork skills, proactive and structured work habits, secure German language skills, and the ability to work on-site at JACOB’s Karlsruhe locations; a Class B driving license is also required. Benefits include employee discounts, JobRad, occupational pension, glasses, free beverages, a ticket restaurant, modern equipment, development opportunities, and an inclusive workplace culture.
