Summary from listing
The IT Support Specialist provides Level 1 support for desktop, laptop, server, and network devices; diagnoses hardware and software issues; assists with equipment setup, configuration, and maintenance; handles escalated requests; tracks incidents and service requests; performs root cause analysis; and monitors network and server performance. The role requires 3–5 years of IT support or related experience, with a bachelor’s degree in information technology, computer science, or a related field preferred and relevant certifications advantageous.
