Description
Capital Economics is hiring a Junior Client Experience Manager to manage and strengthen relationships with Gateway clients, reduce churn, increase retention and adoption, and identify nurturing, upselling, and cross-selling opportunities. The role includes renewals and contract negotiations, monitoring engagement metrics, conducting client reviews, promoting content and events, resolving issues cross-functionally, improving NPS, presenting premium solutions, and maintaining CRM records. Candidates should have 1–3 years of client-facing experience, preferably in SaaS, financial services, or subscription businesses, plus relationship-building, data analysis, CRM, Salesforce, Tableau, value selling, and problem-solving skills.
