Description
Capital Economics is hiring a Junior Client Experience Manager to manage and strengthen Gateway client relationships, reduce churn, improve retention and adoption, and identify nurturing, upsell, and cross-sell opportunities. The role includes renewals and contract negotiations, account engagement monitoring, client reviews, value communication, CRM documentation, and collaboration across Client Success, Sales, Finance, Product, and Economist teams. Candidates should have 1–3 years of client-facing experience, ideally in SaaS, financial services, or subscription businesses, with CRM and analytics experience including Salesforce and Tableau. The position offers hybrid working, medical insurance, training and development, and other employee benefits.
