Summary from listing
John Deere is hiring a Customer Support Engineer for its Data & Cloud Platform Team. The role supports case triage and follow-up, resolves customer issues, updates customer-facing documentation, and improves support processes through automation and AI agents. The position requires two years of technical experience, English communication skills, proficiency in a modern programming language, API knowledge, and a bachelor’s degree in engineering, computer science, informatics, or an equivalent field. Experience with AI agents, integrations, support tools, customer-facing support, AWS, or Databricks is advantageous.
