Description
Customer Care Specialist – Customer Care Team Responsibilities - Respond to user requests by email, telephone, and social media. - Maintain high-quality customer relationships in line with KPIs. - Contribute to improving tools, processes, and identify client-facing bugs or friction points for internal teams. - Propose improvements to continuously enhance customer service. Qualifications - At least 3 years of experience; junior candidates may be considered if they show strong potential. - Excellent oral expression, impeccable written French, and strong interpersonal skills. - Digital environment, quick learning, synthesis, adaptability, autonomy, and teamwork. - Problem-solving ability and a proactive, customer-focused approach. - French and English: reading, writing, and speaking. - Customer service experience is preferred; Zendesk experience is a plus. Benefits - Gym membership contribution. - Flexible remote work policy: 2 days in the office and 3 remote days per week. - VIP access to the Cafeyn application. - Health insurance and CIMR. Work arrangement - Flexible remote work: 2 days in the office and 3 remote days per week.
