Description
The Customer Support Specialist serves as the first point of contact for client inquiries, manages and resolves customer requests, troubleshoots basic platform issues, tracks cases, and supports data and methodology questions. The role also assists with data extractions, ad hoc requests, report delivery, and cross-functional issue resolution while maintaining service levels and improving customer experience. It requires a bachelor's degree, 0–2 years of relevant experience, fluency in Simplified Chinese and English, analytical and problem-solving skills, and proficiency with Microsoft Excel and Office applications.
