Description
The Global IT Service Desk Analyst serves as the primary internal technology support contact, handling incidents and service requests through phone, email, and Microsoft Teams. The role includes remote troubleshooting, ticket management, Active Directory administration, Microsoft 365 configuration, multi-factor authentication, knowledge-base documentation, onboarding and offboarding support, and participation in shift rotations or on-call coverage. The position requires strong IT support, communication, analytical, and problem-solving skills, with preferred experience in helpdesk or IT support, ITSM tools, networking, and remote-user support. The compensation expectation is a base salary of $55,000 to $60,000.
