Description
The role provides remote technical support to a major national telecommunications client, handling service requests, incidents, tickets, system monitoring, preventive maintenance, workarounds, escalations, and knowledge-base documentation. It requires IT education, Windows and Linux/Unix knowledge, Microsoft 365, information security and IAM, logical asset-management tools, and ITIL familiarity, with previous IT support experience and ServiceNow experience preferred. The position offers remote or office work, flexible hours, health insurance, dental coverage, and other benefits.
