Department: EngineeringSeniority in posting: senior
Miratech is hiring a Junior L1 Genesys Support Engineer for Genesys Cloud-related projects. The role handles incoming alerts and calls, creates and routes tickets, responds within SLAs, performs troubleshooting and root-cause analysis, implements L1/L2 fixes, and escalates unresolved issues. The position is full-time and full-remote, requires native-level Spanish and upper-intermediate English, and offers health insurance and a relocation program.
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