Description
The Junior NOC Engineer supports internal and external customers by handling service requests, problems, and incidents; implementing technology; diagnosing issues; maintaining infrastructure; and resolving tickets within SLAs. The role includes remote and field implementation, customer communication, technical troubleshooting, documentation, reporting, training, and participation in AIOps monitoring, automation, and security-first practices. It requires an associate’s degree or equivalent education and experience, two years of technology-related experience, two years of customer service experience, and availability for irregular hours and on-call support.
