Description
The Customer Success Manager serves as the central interface between customers, the product, and developer teams at 7Learnings. The role manages customer support requests, develops customer-retention strategy, maintains knowledge resources, creates technical GitHub tickets, summarizes customer issues in dashboards, and collaborates with customers, Data Scientists, and Sales to develop solutions. It requires a quantitative degree, prior experience in customer success, account management, product management, or technical support, strong communication and problem-solving skills, ticketing and documentation experience, and German C2 or native-level English C1. The position is based in Berlin-Mitte with a hybrid arrangement of three home-office days per week.
