Description
The role supports an operational implementation by executing end-to-end quality assurance, developing support materials and training materials, cleansing and loading batch data, validating customer registrations and order entry, and triaging operational issues. It requires prior operational experience, experience preparing SOPs, intermediate Excel skills, knowledge of sales flows and order processing, and adaptability across systems. Preferred qualifications include key-user experience, SAP and Salesforce experience, and basic SQL knowledge. Benefits include a health and dental plan, meal or food allowance, transportation allowance, leave, childcare assistance, and wellness partnerships.
