Description
SoftExpert is hiring a Junior Support Analyst to provide technical support to domestic and international customers, diagnose and resolve support requests, track tickets, collaborate with Product, Cloud, and Consulting teams, and improve support processes. The role requires higher education in a technology-related field, prior technical support or customer service experience, strong English, Windows and Microsoft Office knowledge, networking and troubleshooting skills, and experience with ticketing tools. Benefits include a Unimed health plan, profit sharing, meal vouchers, education assistance, dental coverage, training, and other employee benefits.
