Description
The Customer Support Specialist provides technical support to customers by phone and through a service portal, monitors and follows up on served customers, meets performance targets, escalates operational issues, and participates in technical action plans. The role requires higher education in information systems, information technology, or related health fields, knowledge of laboratory integration and message-exchange standards, basic laboratory-process knowledge, Office Suite proficiency, and customer-service or technical-support experience. It is an on-site position in São José do Rio Preto, São Paulo, with medical, dental, life insurance, benefits, and other employee benefits.
